GMR Human Performance
GMR Human Performance is a small group of pan industry experts. The company was founded with the primary objective of improving safety and reducing operating risk. Many of our team have lost friends or family in unexpected and avoidable accidents; our motivation is to help clients achieve a safer operation.
Our team includes Human Factors and Fatigue specialists, Just & Restorative culture experts, trained and experienced investigators with real-world experience of the subject matter at hand.
Importantly, we recognise that it is people, not systems that provide protection for your operation. This is why GMR focuses on Human Performance.
Approach to Healthcare
Our Human Performance (HP) programmes aim to unlock workforce intelligence, reduce risk and enhance safety by normalising conversations around human error and what can shape it. All programmes are designed to aide identification and understanding of the factors that can influence human performance. This will enable Health Boards to mitigate threats to IPC while optimising human capabilities when working with everyday factors that are influencing Human Performance in complex working environments.
Our programme is tailored around the three unique human performance variables different in every project and found in any organisation; the context of the work (inclusive of processes and equipment); the environment it is performed in, and; the people who deliver it.
Core to an effective, functioning Human Performance programme there is a need to recognise and support the five principles of performance and fallibility, namely:
• Human error is normal. People’s performance is shaped by their capabilities and limitations.
• Blame fixes nothing. People assess risks and make trade-offs. A Just Culture enables organisations to understand why this is happening.
• Learning is vital. People interpret situations differently and perform in ways that make sense to them and this area is a key focus for learning.
• Context drives our actions. People adapt to meet the demands of a complex and dynamic work environment.
• How you respond matters. People’s performance is influenced by working with other people.
Impact of Product/Services on Healthcare
We deliver essential knowledge and skills, mapped to HF competencies that can be measured across all tiers of the business. These competencies are evidence-based and are targeted at upskilling the three main tiers of influence in a business or operation. These tiers are:
1. Senior Leadership Team, who have a responsibility for the strategy of a HP programme and for the project as a whole.
2. Managers/Supervisors, who act as the HP empowered core of the business where the squeeze for performance is normally felt, responsible for eliciting and understanding workforce intelligence and for presenting it to the senior leadership in order to assist strategic decision making. Managers and Supervisors typically sit at the interfaces of the business, with responsibility for information flow and daily operational decisions.
3. Junior Staff, who are educated about threat and error management and Performance Influencing Factors and HP/F issues that affect them in day-to-day work. They will also be educated about What to report, Why reporting is needed, How to report and how to most effectively engage with a team operating under a just, fair and restorative culture who are tasked with maximising opportunities to learn.
Innovation
We employ AI experts and can work with Health Boards to explore how AI technology could be developed to help IPC .
Future Direction
To co-ordinate a competency programme in Human Performance across IPC with all Health Boards and private hospitals. The programme will educate, inform and support all staff at all levels to better understand the human contribution to IPC in the workplace.